Refund policy

Return & Refund Policy

Thank you for shopping with Monti Jewelry.

Returns

We do not accept returns, exchanges, or cancellations for items purchased from our store. All sales are final.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, contact us immediately at support@montijewelry.com with your order number and photos of the issue.

Once we review and verify the problem, we will provide a full refund to your original payment method. In some cases, we may request additional information to process your claim.

Non-Returnable Items

As all sales are final, we do not accept returns for:

Change of mind
Incorrect size selection
Personal preference
Sale items
Gift cards
Personalized or custom-made products

Refunds

Refunds are only available for items that are confirmed to be defective, damaged during transit, or incorrectly shipped.

If your refund is approved, it will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved, please contact us at support@montijewelry.com.